Watch Out for Scams linked to TSB

Watch out for scams linked to TSB, as some customers are still experiencing problems in logging onto their accounts, weeks after the migration of the website went horribly wrong. A problem for the TSB and those affected, but a golden opportunity for criminals who lost no time in cooking up a scam to exploit the situation.

According to Action Fraud, the National Cybercrime and Reporting Centre, there’s been a significantly marked increase on reports of cybercrime, with a focus on ‘smishing’ – fraud originating from a text message.

1.9 million users of online banking were locked out of their accounts. Opportunistic fraudsters are taking advantage by targeting people with phishing emails and smishing texts.

As we become more aware of phishing emails and less prone to clicking on them, smishing texts are increasingly being used to defraud unsuspecting victims.

You receive a text message, ostensibly from the TSB (or another bank) and clicking the link it contains takes you to a fake, look-alike TSB website which is designed to steal your online banking details. Beware: clever cyber criminals can do all kinds of things to change sender IDs, website and email addresses and a whole lot more in order to convince you that their communication is genuine.

Of course the TSB scams aren’t confined to text and online methods but as they are the easiest methods of delivery they are most widespread. It’s not beyond the realms of possibility that a whole raft of new crimes will emerge in coming weeks, with the origin of the scams linked to TSB.

One victim lost just short of £4000 and many more people have lost large sums of money.

How to protect yourself from Scams linked to TSB:

  • Don’t assume an email or text is authentic. If in doubt, contact the source with a telephone number that you usually use (not the one they give you)
  • Don’t click on links in unexpected texts or emails.
  • Don’t give anyone access to your banking details.
  • Don’t forget that a genuine bank will never contact you out of the blue to ask for your full PIN or password.

If you’ve received a suspicious TSB email, please do not respond to it. Report it to Action Fraud at and also forward it to

Every Report Matters. If you have been a victim of fraud or cybercrime, report it to ActionFraud online or by calling 0300 123 2040.

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